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Terms and Conditions

Last Revised: 10/02/2018

 

I. ROPE, SOAP ‘N DOPE, L.L.C. STANDARD TERMS AND CONDITIONS

Please read these terms and conditions carefully. They contain important information concerning customer’s (“Customer”) legal rights, warranties, obligations and available dispute resolutions remedies. They also provide that if Rope, Soap ‘n Dope, L.L.C. is unable to resolve any matter to Customer’s satisfaction, Customer will exclusively use arbitration to decide the dispute and Customer will bring its claim solely on an individual basis and not in a class action or representative proceeding.


Except in those instances where Rope, Soap ‘n Dope, L.L.C. and a business Customer (“Business Customer”) enter into a separate written contract for the purchase of products and/or services providing for separate terms of sale, the following terms and conditions will apply. For clarification, the term “Customer” includes Business Customers as well as individuals, and the term Business Customer includes, but is not limited to, government, institutional, and educational customers.


A. SALES POLICY FOR PRODUCTS


1. WHOLESALE ONLY.


Rope, Soap ‘n Dope, L.L.C., sells its complete offering wholesale to Business Customers, while also serving individuals.


2. PRICES.


A. “Web Prices” displayed on www.RopeSoapNDope.com: (i) are offered to Customers that do not have other pricing arrangements with Rope, Soap ‘n Dope, L.L.C.; (ii) are subject to these Terms of Sale; (iii) are available for orders placed on www.RopeSoapNDope.com, by phone, or at Rope, Soap ‘n Dope, L.L.C. branch location; (iv) do not include freight, handling fees, taxes, and/or duties; and (v) are subject to change or correction at any time and without notice.


B. Customers that have other pricing arrangements with Rope, Soap ‘n Dope, L.L.C. can view their prices and the applicable prices to which discounts, if any, are applied, when logged into their www.RopeSoapNDope.com account. Export orders may be subject to other special pricing.


C. Rope, Soap ‘n Dope, L.L.C. reserves the right, in its sole discretion, to offer a volume discount (“Volume Discount”) to Customers based upon the quantity of products purchased in a single transaction. Volume Discount pricing is subject to product availability, and quantity limits may apply. Resale by Customers at retail or online of products purchased under Volume Discount pricing is prohibited. Rope, Soap ‘n Dope, L.L.C. reserves the right to: (i) accept or reject any Volume Discount order; or (ii) charge the full price for the product if the event that Volume Discount priced items are returned.


3. SALES TAX.


Customer is responsible for payment of all applicable state and local taxes, or for providing a valid sales tax exemption certificate. When placing an order, Customer shall indicate which products are tax exempt.


4. PAYMENT AND CREDIT TERMS.


Rope, Soap ‘n Dope, L.L.C. accepts cash, checks, Visa, Discover, MasterCard, and American Express. For Customers with established Rope, Soap ‘n Dope, L.L.C. credit, payment terms are net thirty (30) days from the date the order is placed. All credit extended by Rope, Soap ‘n Dope, L.L.C. and the limits of such credit, is at Rope, Soap ‘n Dope, L.L.C.’s sole discretion, and may be reduced or revoked by Rope, Soap ‘n Dope, L.L.C. at any time, for any reason. As a condition for the continued extension of credit, Customer agrees to provide Rope, Soap ‘n Dope, L.L.C. with current credit information and the latest annual financial statement within five (5) business days following request by Rope, Soap ‘n Dope, L.L.C. Rope, Soap ‘n Dope, L.L.C. reserves the right to charge a convenience fee for late payments. Rope, Soap ‘n Dope, L.L.C. further reserves the right to charge Customer a late payment fee at the rate of one and one-half percent (1-1/2%) of the amount due for each month or portion thereof that the amount due remains unpaid, or such amount as may be permitted under applicable law. Anticipation and cash discounts are not allowed. Export orders are subject to special export payment terms and conditions identified in Section III. All payments must be made in U.S. dollars. Rope, Soap ‘n Dope, L.L.C. has the right of set-off and deduction for any sums owed by the Customer to Rope, Soap ‘n Dope, L.L.C.


If the Customer fails to make payment within thirty (30) days of placing the order, or fails to comply with Rope, Soap ‘n Dope, L.L.C.’s credit terms, or fails to supply adequate assurance of full performance to Rope, Soap ‘n Dope, L.L.C. within a reasonable time after requested by Rope, Soap ‘n Dope, L.L.C. (such time as specified in Rope, Soap ‘n Dope, L.L.C.'s request), Rope, Soap ‘n Dope, L.L.C. may defer shipments until such payment or compliance is made, require cash in advance for any further shipments, demand immediate payment of all amounts then owed, elect to pursue collection action (including without limitation, attorneys’ fees and any and all other associated costs of collection), and/or may, at its option, cancel all or any part of an unshipped order. If Customer fails to comply with these payment terms, Rope, Soap ‘n Dope, L.L.C. may, at its sole discretion, and without notice, immediately terminate any agreements it has with Customer. Upon such termination all amounts owed by Customer to Rope, Soap ‘n Dope, L.L.C. shall become immediately due and payable.


Rope, Soap ‘n Dope, L.L.C. has the right, at any time and in its sole discretion, to immediately change the terms of any credit extended to Customer if: (i) there is a material change in Customer’s financial capability or creditworthiness; (ii) Business Customer enters into or signs an agreement regarding any Change of Control; or (iii) a trustee, receiver or examiner is appointed for Business Customer or its affiliates or subsidiaries or Business Customer’s plan of reorganization is confirmed by a U.S. Bankruptcy Court. “Change of Control” means any (x) sale, lease, or other disposition of all or substantially all of Business Customer’s assets; (y) transaction or series of related transactions (by stock sale or otherwise) in which any person or entity becomes the beneficial owner, directly or indirectly, of more than 50% of Business Customer’s voting control; or (z) merger or consolidation involving Business Customer.


Additionally, Business Customer, and each of its subsidiaries and affiliates, agrees to provide to Rope, Soap ‘n Dope, L.L.C. proper authorization necessary for Rope, Soap ‘n Dope, L.L.C. to request any financial information from third parties.


Business Customer hereby unconditionally guarantees payment as a primary obligor of, as provided herein, all purchases made by Business Customer, its subsidiaries and affiliates. Each of Business Customer’s subsidiaries and affiliates purchasing from Rope, Soap ‘n Dope, L.L.C. are jointly and severally liable for all purchases made by Business Customer and its subsidiaries, and Customer is also acting as agent for such subsidiaries and affiliates. Business Customer further agrees to defend, indemnify and hold harmless Rope, Soap ‘n Dope, L.L.C. as well as their respective predecessors, successors, assigns, parents, subsidiaries, associates, affiliated and related companies, customers, agents, employees, officers or executive officers, attorneys, managers or members, distributors, representatives, partnerships or joint ventures, owners, directors, stockholders, and any and all entities, persons, firms, corporations, underwriters, primary and excess insurers, reinsurers, third-party administrators, and indemnitees (the “indemnitees”) from and against any and all claims, costs, expenses, and liabilities, including punitive damages, legal and statutory penalties, and attorney’s fees, which are caused by, resulting from, or occurring in connection with any attempt to disgorge or recover payments to Rope, Soap ‘n Dope, L.L.C. made on behalf of Business Customer by a subsidiary and affiliate on the grounds that such payment was improper, unauthorized, or constituted a fraudulent transfer.


5. SECURITY INTEREST.


Customer hereby grants to Rope, Soap ‘n Dope, L.L.C. a first priority purchase money security interest and/or chattel mortgage in the products and any accounts receivable or cash from resale thereof until full payment is made to Rope, Soap ‘n Dope, L.L.C. Customer agrees to file, and it permits and authorizes Rope, Soap ‘n Dope, L.L.C. to file, any financing statements or other appropriate documents with its governmental authorities to perfect the validity, priority, and enforceability of Rope, Soap ‘n Dope, L.L.C.’s lien or security interest.


6. CREDIT BALANCE.


Customer agrees that any credit balance(s) issued by Rope, Soap ‘n Dope, L.L.C. must be used within one (1) year from the date the credit was issued and may only be used for purchases of products. Any unused credit or portion thereof will automatically expire after one (1) year or be processed pursuant to state law.


B. DISPUTE RESOLUTION - ARBITRATION


Any dispute of any sort that might arise between Rope, Soap ‘n Dope, L.L.C. and Customer, including any matters or disputes relating to or arising from the purchase or use of any product, service, or information offered or made available through Rope, Soap ‘n Dope, L.L.C., or arising from or relating to any communication between Customer and Rope, Soap ‘n Dope, L.L.C. or its agents, will be resolved by binding arbitration, rather than in court, and solely on an individual basis and not in a class, consolidated or representative action, except that Customer may assert claims in small claims court if Customer’s claims qualify.


Customer acknowledges and agrees that it is waiving the right to sue or go to court to secure relief. The Federal Arbitration Act and federal arbitration law apply to all disputes between Rope, Soap ‘n Dope, L.L.C. and Customer, including any disputes relating to or arising from any purchases made by Customer.


There is no judge or jury in arbitration, and court review of an arbitration award is limited. However, an arbitrator can award on an individual basis the same damages and relief as a court (including injunctive and declaratory relief or statutory damages).


To begin an arbitration proceeding, Customer must send a letter requesting arbitration and describing its claim to Rope, Soap ‘n Dope, L.L.C.’s registered agent, Kenneth R. Snodgrass, 1025 Petroleum Parkway, Broussard LA 70518.


Payment for all filing, administration and arbitrator fees will be governed by the American Arbitration Association’s (AAA) rules. Rope, Soap ‘n Dope, L.L.C. will reimburse those fees for claims totaling less than $10,000 unless the arbitrator determines the claims are frivolous. Likewise, Rope, Soap ‘n Dope, L.L.C. will not seek attorneys’ fees and costs in arbitration unless the arbitrator determines the claims are frivolous. For claims totaling less than $10,000, Customer may choose to have the arbitration conducted by telephone or based on written submissions. For all other claims, the proceeding will be conducted in person in the county where Customer lives or at another mutually agreed location.


Under the terms of AAA Rule 7 of the AAA Rules, Customer and Rope, Soap ‘n Dope, L.L.C. each agree that the arbitration panel has the power to rule on any objections to the existence, scope, or validity of the arbitration agreement or to the arbitrability of any claim. If for any reason a claim proceeds in court rather than in arbitration Rope, Soap ‘n Dope, L.L.C. and Customer each waive any right to a jury trial and further agree that any such court proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.


If any provision of this Section B, is held to be invalid or unenforceable, then that provision or portion notwithstanding, this Section B will remain in force and effect, and such provision or portion will be deemed omitted, and this Section B will be construed as if such provision had not been contained herein.


Rope, Soap ‘n Dope, L.L.C. and Customer both agree that either party may bring suit in court to enjoin infringement or other misuse of intellectual property rights.


C. FREIGHT POLICY


Prices stated are F.O.B. origin, freight prepaid to destination specified in the order. Rope, Soap ‘n Dope, L.L.C. charges a shipping and handling fee, (which includes internal handling and related costs), on each order which is applied at time of order and reflected on Customer's invoice. Receipts for shipping and handling charges will not be furnished. For customers with an established Rope, Soap ‘n Dope, L.L.C. account, orders over U.S. $1500 (including any backorders) are shipped freight free for standard parcel delivery. COD shipments are not permitted. Other terms and conditions may apply for other than standard ground delivery ("Other Freight Services"), including without limitation, expedited same day delivery, less than truckload (LTL) shipments, air freight, freight collect, export orders, hazardous materials, Customer's carrier, shipments outside the contiguous U.S. or other special handling by the carrier. Any charges incurred for Other Freight Services must be paid by Customer. Fuel surcharges may be applied. Title and risk of loss pass to Customer upon tender of shipment to the carrier. If the product is damaged in transit, Customer's only recourse is to file a claim with the carrier.


D. PRODUCT WARRANTY POLICY


1. Satisfaction Guarantee to All Customers. 


Customer should contact Rope, Soap ‘n Dope, L.L.C. if not satisfied with a product for any reason. Rope, Soap ‘n Dope, L.L.C. will promptly provide an exchange or refund if the product is returned within 30 days of delivery, in its original packaging and with proof of purchase from Rope, Soap ‘n Dope, L.L.C.


2. Limited Warranty For Business Customers.


A. ALL PRODUCTS SOLD ARE WARRANTED BY ROPE, SOAP ‘N DOPE, L.L.C. ONLY TO BUSINESS CUSTOMERS FOR: (i) RESALE; OR (ii) USE IN BUSINESS, GOVERNMENT OR ORIGINAL EQUIPMENT MANUFACTURE.


B. ROPE, SOAP ‘N DOPE, L.L.C. WARRANTS PRODUCTS AGAINST DEFECTS IN MATERIALS AND WORKMANSHIP UNDER NORMAL USE FOR A PERIOD OF ONE (1) YEAR AFTER THE DATE OF PURCHASE FROM ROPE, SOAP ‘N DOPE, L.L.C., UNLESS OTHERWISE STATED. PROVIDED THAT ROPE, SOAP ‘N DOPE, L.L.C. ACCEPTS THE PRODUCT FOR RETURN DURING THE LIMITED WARRANTY PERIOD, ROPE, SOAP ‘N DOPE, L.L.C. MAY, AT ITS OPTION: (i) REPAIR; (ii) REPLACE; OR


(iii) REFUND THE AMOUNT PAID BY THE BUSINESS CUSTOMER. BUSINESS CUSTOMER MUST RETURN THE PRODUCT TO THE APPROPRIATE ROPE, SOAP ‘N DOPE, L.L.C. BRANCH OR AUTHORIZED SERVICE LOCATION, AS DESIGNATED BY ROPE, SOAP ‘N DOPE, L.L.C., SHIPPING COSTS PREPAID. ROPE, SOAP ‘N DOPE, L.L.C.'S REPAIR, REPLACEMENT, OR REFUND OF AMOUNTS PAID BY BUSINESS CUSTOMER FOR THE PRODUCT, SHALL BE BUSINESS CUSTOMER'S SOLE AND EXCLUSIVE REMEDY.


3. Warranty Disclaimer and Limitations of Liability. 


A. FOR BUSINESS CUSTOMERS: EXCEPT AS SET FORTH HEREIN AND WHERE APPLICABLE, NO WARRANTY OR AFFIRMATION OF FACT OR DESCRIPTION, EXPRESS OR IMPLIED, IS MADE OR AUTHORIZED BY ROPE, SOAP ‘N DOPE, L.L.C. ROPE, SOAP ‘N DOPE, L.L.C. DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS. ROPE, SOAP ‘N DOPE, L.L.C. ALSO DISCLAIMS ANY LIABILITY FOR CLAIMS ARISING OUT OF PRODUCT MISUSE, IMPROPER PRODUCT SELECTION, IMPROPER INSTALLATION, PRODUCT MODIFICATION, MISREPAIR OR MISAPPLICATION. ROPE, SOAP ‘N DOPE, L.L.C. EXPRESSLY DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES TO THE EXTENT PERMISSIBLE. ROPE, SOAP ‘N DOPE, L.L.C.'S LIABILITY IN ALL EVENTS IS LIMITED TO THE PURCHASE PRICE PAID FOR THE PRODUCT THAT GIVES RISE TO ANY LIABILITY.


B. FOR ALL OTHER CUSTOMERS: EXCEPT AS SET FORTH HEREIN AND WHERE APPLICABLE, NO WARRANTY OR AFFIRMATION OF FACT OR DESCRIPTION, EXPRESS OR IMPLIED, IS MADE OR AUTHORIZED BY ROPE, SOAP ‘N DOPE, L.L.C. ROPE, SOAP ‘N DOPE, L.L.C. DISCLAIMS ANY EXPRESS OR IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NONINFRINGEMENT OF INTELLECTUAL PROPERTY RIGHTS. ROPE, SOAP ‘N DOPE, L.L.C. ALSO DISCLAIMS ANY LIABILITY FOR CLAIMS ARISING OUT OF PRODUCT MISUSE, IMPROPER PRODUCT SELECTION, IMPROPER INSTALLATION, PRODUCT MODIFICATION, MISREPAIR OR MISAPPLICATION. ROPE, SOAP ‘N DOPE, L.L.C. EXPRESSLY DISCLAIMS ANY LIABILITY FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES TO THE EXTENT PERMISSIBLE.


CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY AND OTHER RIGHTS MAY BE AVAILABLE.


4. Warranty Product Return. 


Before returning any product, Customer may contact Rope, Soap ‘n Dope, L.L.C. either by logging on to www.RopeSoapNDope.com or calling Rope, Soap ‘n Dope, L.L.C.’s Customer Care at 1-337-233-4841. Proof of purchase is required in all cases.


5. Manufacturer’s Warranty.


For information on a specific manufacturer's warranty, please contact the local Rope, Soap ‘n Dope, L.L.C. branch or call Rope, Soap ‘n Dope, L.L.C. Customer Care at 1-337-233-4841.


6. Product Compliance and Suitability. 


Jurisdictions have varying laws, codes and regulations governing construction, installation, and/or use of products for a particular purpose. Certain products may not be available for sale in all areas. Rope, Soap ‘n Dope, L.L.C. does not guarantee compliance or suitability of the products it sells with any laws, codes or regulations, nor does Rope, Soap ‘n Dope, L.L.C. accept responsibility for construction, installation and/or use of a product. It is Customer's responsibility to review the product application and all applicable laws, codes and regulations for each relevant jurisdiction to be sure that the construction, installation, and/or use involving the products are compliant.


7. Cross-Reference Information. 


Product cross-reference comparisons or product alternatives that are presented do not imply that products are available or perfectly comparable. CROSS-REFERENCED PRODUCTS OR PRODUCT ALTERNATIVES ARE NOT REPRESENTED OR WARRANTED AS FUNCTIONAL OR PERFORMANCE EQUIVALENTS. Customer shall review all cross-referenced product or product alternative specifications prior to purchase and use to determine suitability of the product for Customer's intended use.


E. PRODUCT INFORMATION


1. Catalog/Website Information. 


Rope, Soap ‘n Dope, L.L.C. is a distributor of products. Information about the products in the Rope, Soap ‘n Dope, L.L.C. catalog or web site is provided by the manufacturers and/or suppliers. Product depictions in the catalogs and websites are for illustrative purposes only. Possession of, or access to, any Rope, Soap ‘n Dope, L.L.C. catalog, literature or websites does not constitute the right to purchase products. Rope, Soap ‘n Dope, L.L.C. reserves the right to revise publishing errors in its catalogs or any of its websites. Despite our efforts, occasional pricing errors may occur in the Rope, Soap ‘n Dope, L.L.C. catalogs and websites, and Rope, Soap ‘n Dope, L.L.C. reserves the right to correct or change such pricing errors without notice. Rope, Soap ‘n Dope, L.L.C. further reserves the right to cancel any and all orders resulting from such pricing errors, even if Customer has received an order confirmation from Rope, Soap ‘n Dope, L.L.C.


2. Product Substitution.


Products and/or country of origin may be substituted and may not be identical to descriptions and/or images published in the catalog or on the website.


3. Safety Data Sheets.


Safety Data Sheets (“SDS”) for OSHA defined hazardous substances are supplied by the manufacturers and/or suppliers. ROPE, SOAP ‘N DOPE, L.L.C. MAKES NO WARRANTIES AND EXPRESSLY DISCLAIMS ALL LIABILITY TO ANY CUSTOMER OR USER WITH RESPECT TO THE ACCURACY OF THE INFORMATION OR THE SUITABILITY OF THE INFORMATION IN ANY SDS. CUSTOMER END USER IS SOLELY RESPONSIBLE FOR ANY RELIANCE ON OR USE OF ANY INFORMATION, AND FOR USE OR APPLICATION OF ANY PRODUCT. Send SDS requests to Rope, Soap ‘n Dope, L.L.C., 1025 Petroleum Pkwy. Broussard, LA 70518 or visit www.RopeSoapNDope.com.


4. California Proposition 65.


The State of California requires that certain warnings be given concerning products which contain chemicals subject to Proposition 65. A complete list of Proposition 65 regulated chemicals is available at www.oehha.ca.gov. For identification of products which contain a chemical subject to Proposition 65, do not go to www.RopeSoapNDope.com. Applicable Proposition 65 warning(s), (see below) are not provided directly on the www.RopeSoapNDope.com product page and/or upon product purchase.

 Warning: This product contains a chemical known to the State of California to cause cancer.


Warning: This product contains a chemical known to the State of California to cause birth defects or other reproductive harm.


5. Purchasers of Products used with or for Potable Water.


The federal Safe Drinking Water Act (42 U.S.C. 300g-6) and regulations in CA, LA, MD, and VT prohibit plumbing products (including but not limited to pipes, pipe fittings, solder, flux, plumbing fitting, etc.) used to convey water for human consumption that are not “lead free” as defined by the regulations. In order to determine your particular state’s standards applicable to the products you purchase for use in or for potable water applications, direct your inquiries to the appropriate regulatory agency in your state. In order to determine the federal standards applicable to the products you purchase for use in or for potable water applications, visit http://water.epa.gov/drink/info/lead/index.cfm. For identification of products impacted by these regulations, go to www.RopeSoapNDope.com.


F. GENERAL TERMS


1. Electronic Data Interchange. 


If Rope, Soap ‘n Dope, L.L.C. and Business Customer mutually agree to use an Electronic Data Interchange (“EDI”) system to facilitate purchase and sale transactions, Business Customer agrees that it will not contest: (i) any contract of sale resulting from an EDI transaction under the provisions of any law relating to whether agreements must be in writing or signed by the party to be bound thereby; or (ii) the admissibility of copies of EDI records under the business records exception to the hearsay rule, the best evidence rule or any other similar rule, on the basis that such records were not originated or maintained in documentary form. Rope, Soap ‘n Dope, L.L.C. and Business Customer will negotiate and agree on technical standards and methods to use in making EDI purchases, and will use reasonable security procedures to protect EDI records from improper access. In the event of a conflict, the business records maintained by Rope, Soap ‘n Dope, L.L.C. regarding EDI purchases made by Business Customer shall be deemed to be conclusive.


2. Third Party Payment Provider.


If Business Customer elects to use a third party payment system provider (“Third Party Provider”) and Rope, Soap ‘n Dope, L.L.C. is charged fees by the Third Party Provider, Rope, Soap ‘n Dope, L.L.C. reserves the right to seek reimbursement from Business Customer for any and all costs paid to the Third Party Provider for the transfer of funds, retrieval of payment detail, or any other purpose from the Third Party Provider.


3. Intellectual Property. 


Customer shall have no right, title, or interest in the trade names, trademarks, trade dress, copyrights, patents, domain names, product names, catalogs or any other intellectual property rights (“IP”) reserved by Rope, Soap ‘n Dope, L.L.C., or any IP owned by manufacturers and/or suppliers to Rope, Soap ‘n Dope, L.L.C. All materials contained in Rope, Soap ‘n Dope, L.L.C. catalogs or on its web sites are subject to the ownership rights of Rope, Soap ‘n Dope, L.L.C. and its manufacturers and/or suppliers. Customer shall have no right to copy or use any IP of Rope, Soap ‘n Dope, L.L.C. or its manufacturers and/or suppliers without Rope, Soap ‘n Dope, L.L.C.'s permission.


4. Independent Contractors. 


Rope, Soap ‘n Dope, L.L.C. and Customer are independent contractors and not principal and agent/mandatory. Nothing contained in these terms and conditions shall be construed to create a partnership, dealership, reseller, agency, employment or joint venture relationship. Customer does not have the right to bind or otherwise obligate Rope, Soap ‘n Dope, L.L.C. in any manner, nor may Customer represent to anyone that it has the right to do so.


5. Code of Conduct.


Rope, Soap ‘n Dope, L.L.C.'s Business Conduct Guidelines are available by request. Customer agrees to refrain from taking any action that may cause a Rope, Soap ‘n Dope, L.L.C. employee to violate the Business Conduct Guidelines. Customer should report any alleged violations by calling the Rope, Soap ‘n Dope, L.L.C. at 1-337-233-4841.


6. Sourced Product.


Rope, Soap ‘n Dope, L.L.C. may procure product not available through Rope, Soap ‘n Dope, L.L.C. catalogs or available on www.RopeSoapNDope.com for a Customer from other sources (“Sourced Product(s)”). Sourced Product is priced according to current market conditions on a per order basis and is shipped F.O.B. origin with freight and handling fee paid by Rope, Soap ‘n Dope, L.L.C. and charged to Customer. Sourced Product may not be returned without a return goods authorization issued by Rope, Soap ‘n Dope, L.L.C., and no cancellations, refunds or credits are allowed without Rope, Soap ‘n Dope, L.L.C.’s prior approval. Rope, Soap ‘n Dope, L.L.C., at its sole discretion, may withhold the issuance of such authorization. A restocking fee may apply for any returned Sourced Product. ROPE, SOAP ‘N DOPE, L.L.C.'S LIMITED WARRANTY TERMS INCLUDED IN THESE TERMS AND CONDITIONS DO NOT APPLY TO SOURCED PRODUCTS. THE PRODUCT WARRANTY PROVIDED BY THE MANUFACTURER AND/OR SUPPLIER OF THE SOURCED PRODUCT WILL BE CUSTOMER'S SOLE REMEDY.


7. Custom Product.


Rope, Soap ‘n Dope, L.L.C. may offer products manufactured or assembled to Customers specifications (“Custom Product(s)”). Rope, Soap ‘n Dope, L.L.C. is not responsible for verifying or confirming the accuracy of specifications provided by Customer to Rope, Soap ‘n Dope, L.L.C. for Custom Products. ROPE, SOAP ‘N DOPE, L.L.C.'S LIMITED WARRANTY TERMS INCLUDED IN THESE TERMS AND CONDITIONS DO NOT APPLY TO CUSTOM PRODUCTS. THE PRODUCT WARRANTY PROVIDED BY THE MANUFACTURER AND/OR SUPPLIER OF THE CUSTOM PRODUCT WILL BE CUSTOMER'S SOLE REMEDY, AND ALL OTHER WARRANTIES ARE DISCLAIMED UNDER SECTION I.C.3 ABOVE. All Custom Products are sold on a “FINAL SALE” basis only, and no cancellations, returns, refunds or credits are allowed.


8. Cancellation.


All product order cancellations, if not prohibited above, must be approved by Rope, Soap ‘n Dope, L.L.C., and may be denied or subject to restocking fees and other charges.


9. Product Return by Business Customers. 


Product returns by Business Customers, if not prohibited above, must be made within one (1) year from date of purchase, unless otherwise indicated. Business Customer should go to www.RopeSoapNDope.com for instructions. Rope, Soap ‘n Dope, L.L.C. does not take title to returned products until the item is received by Rope, Soap ‘n Dope, L.L.C. at the applicable return location. Returned product must be in original packaging, unused, undamaged, and in saleable condition. Proof of purchase is required in all cases. Product returns may be denied or made subject to restocking fees and other charges by Rope, Soap ‘n Dope, L.L.C.


10. Materials of Trade.


Business Customer represents that if it is purchasing products as its “materials of trade,” as defined in the Hazardous Materials Regulations in Title 49 of the Code of U.S. Federal Regulations, the products shall be used in direct support of Business Customer’s business, such business does not concern transportation, and such products shall not be resold or transported in a vehicle other than one owned by Business Customer.


11. Force Majeure. 


Rope, Soap ‘n Dope, L.L.C. shall not be liable for any delay in, or impairment of, performance resulting in whole or in part from any force majeure event, including but not limited to acts of God, labor disruptions, acts of war, acts of terrorism (whether actual or threatened), governmental decrees or controls, insurrections, epidemics, quarantines, shortages, communication or power failures, fires, accidents, explosions, inability to procure or ship product or obtain permits and licenses, inability to procure supplies or raw materials, severe weather conditions, catastrophic events, or any other circumstance or cause beyond the reasonable control of Rope, Soap ‘n Dope, L.L.C. in the conduct of its business.


12. Assignment. 


Customer shall not assign any order, or any interest therein, without the prior written consent of Rope, Soap ‘n Dope, L.L.C. Any actual or attempted assignment without Rope, Soap ‘n Dope, L.L.C.'s prior written consent shall entitle Rope, Soap ‘n Dope, L.L.C. to cancel such order upon notice to Customer.


13. No Third-Party Benefit. 


The provisions stated herein are for the sole benefit of the parties hereto, and confer no rights, benefits or claims upon any person or entity not a party hereto.


14. Waiver, Choice of Law and Venue. 


The failure of either party to assert a right hereunder or to insist upon compliance with any term or condition will not constitute a waiver of that right or excuse any subsequent non-performance of any such term or condition by the other party. All transactions shall be governed by the laws of the State of Louisiana, excluding its conflict of law rules, and to the extent allowed under these terms and conditions, both Rope, Soap ‘n Dope, L.L.C. and Customer agree that venue shall be proper either in the state courts in Lafayette Parish, Louisiana or the United States District Court for the Western District of Louisiana.


15. Severability. 


If any portion of these terms and conditions is found to be invalid or unenforceable, the invalid or unenforceable term shall be severed from these terms and conditions, and the remaining terms and conditions shall be valid and fully enforceable as written.


16. Modification of Terms. 


Rope, Soap ‘n Dope, L.L.C.’s acceptance of any order is subject to Customer’s assent to all of the terms and conditions set forth herein. Customer's assent to these terms and conditions shall be presumed from Customer's receipt of Rope, Soap ‘n Dope, L.L.C.’s acknowledgment, or from Customer’s acceptance of all or any part of the products ordered. No additions or modifications of Rope, Soap ‘n Dope, L.L.C.’s terms and conditions by Customer shall be binding upon Rope, Soap ‘n Dope, L.L.C., unless agreed to in writing by an authorized representative of Rope, Soap ‘n Dope, L.L.C. If a purchase order or other correspondence submitted by Customer contains terms or conditions contrary or in addition to the terms and conditions contained herein or in Rope, Soap ‘n Dope, L.L.C.’s acknowledgment, Rope, Soap ‘n Dope, L.L.C.’s fulfillment of any such purchase order shall not be construed as assent to any of the terms and conditions proposed by Customer, and will not constitute a waiver by Rope, Soap ‘n Dope, L.L.C. of any of the terms and conditions contained herein or in Rope, Soap ‘n Dope, L.L.C.’s acknowledgment. Rope, Soap ‘n Dope, L.L.C. reserves the right to accept or reject any order.


17. Complete Agreement. 


The terms and conditions in: (i) Rope, Soap ‘n Dope, L.L.C.’s forms; (ii) acknowledgments; (iii) quotations; (iv) invoices; (v) web sites; (vi) catalogs; and (vii) extension of credit are incorporated herein by reference, and constitute the entire and exclusive agreement between Customer and Rope, Soap ‘n Dope, L.L.C.


18. Authorization. 


Business Customers represent that any person accepting these Terms of Sale on behalf of the Business Customer is authorized to do so and that all employees and representatives of the Business Customer who access RopeSoapNDope.com or any other Rope, Soap ‘n Dope, L.L.C. website or application on behalf of the Business Customer or otherwise purchase products from Rope, Soap ‘n Dope, L.L.C. on behalf of Business Customer have the legal right, and are duly authorized, to make such purchases and further authorized to enter into agreements relating to the purchase of products or services or to obtain pricing or discounts from Rope, Soap ‘n Dope, L.L.C. on behalf of Business Customer. Business Customers hereby agree to defend, indemnify, and hold harmless Rope, Soap ‘n Dope, L.L.C. as well as their respective predecessors, successors, assigns, parents, subsidiaries, associates, affiliated and related companies, customers, agents, employees, officers or executive officers, attorneys, managers or members, distributors, representatives, partnerships or joint ventures, owners, directors, stockholders, and any and all entities, persons, firms, corporations, underwriters, primary and excess insurers, reinsurers, third-party administrators, and indemnitees (the “indemnitees”) from and against any and all claims, costs, expenses, and liabilities, including punitive damages, legal and statutory penalties, and attorney’s fees, which are attributable to, caused by, resulting from, or occurring in connection with any breach of this representation.


II. ADDITIONAL TERMS AND CONDITIONS RELATED TO THE PERFORMANCE OF SERVICES BY ROPE, SOAP ‘N DOPE, L.L.C. OR OTHER PROVIDERS FOR BUSINESS CUSTOMERS

IN ADDITION TO THE STANDARD TERMS AND CONDITIONS IN SECTION I, PERFORMANCE OF SERVICES WILL BE GOVERNED BY THE FOLLOWING ADDITIONAL TERMS AND CONDITIONS (“ADDITIONAL SERVICE TERMS”). SERVICES MAY BE PERFORMED BY: (i) ROPE, SOAP ‘N DOPE, L.L.C., ITS SUBSIDIARIES, AFFILIATES OR SUBCONTRACTORS (“ROPE, SOAP ‘N DOPE, L.L.C.”); OR THIRD-PARTY SERVICE PROVIDERS ENGAGED BY ROPE, SOAP ‘N DOPE, L.L.C. ("THIRD-PARTY PROVIDERS"). FOR PURPOSES OF THIS SECTION II, “SERVICE PROVIDER” REFERS TO EITHER ROPE, SOAP ‘N DOPE, L.L.C. OR A THIRD-PARTY PROVIDER DEPENDING UPON WHICH OF THEM IS PERFORMING SERVICES, AND “SERVICE PROVIDER PERSONNEL” REFERS TO PERSONNEL OF SUCH SERVICE PROVIDER.


THE TERMS AND CONDITIONS CONTAINED IN THIS SECTION II ARE EXTENDED SOLELY BY THE SPECIFIC SERVICE PROVIDER PERFORMING SERVICES, AND ANY OBLIGATIONS CONTAINED IN THIS SECTION II DO NOT APPLY TO ANY OTHER SERVICE PROVIDER REFERENCED IN THE FOREGOING PARAGRAPH. A THIRD-PARTY PROVIDER MAY REQUIRE BUSINESS CUSTOMER TO EXECUTE ADDITIONAL CONTRACTUAL DOCUMENTS PRIOR TO THE PERFORMANCE OF SERVICES, WHICH DOCUMENTS MAY MODIFY THE TERMS BETWEEN BUSINESS CUSTOMER AND SUCH THIRD-PARTY PROVIDER AS SET FORTH IN THIS SECTION II.

IN THE EVENT OF A CONFLICT BETWEEN THE STANDARD TERMS AND CONDITIONS IN SECTION I AND THE ADDITIONAL SERVICE TERMS IN SECTION II, THE ADDITIONAL SERVICE TERMS IN SECTION II SHALL PREVAIL FOR THE PERFORMANCE OF SERVICES.


A. LIMITED SERVICES WARRANTY.


ALL SERVICES WILL (i) BE PERFORMED IN A WORKMANLIKE MANNER; (ii) CONFORM TO THE SPECIFICATIONS (IF ANY) PROVIDED BY THE SERVICE PROVIDER IN A STATEMENT OF WORK; AND (iii) BE WARRANTED FOR A PERIOD OF NINETY (90) DAYS AFTER PERFORMANCE OF SERVICES (“LIMITED WARRANTY PERIOD”). IF SERVICES ARE IMPROPERLY PERFORMED AND BUSINESS CUSTOMER NOTIFIES THE SERVICE PROVIDER OF THE IMPROPERLY PERFORMED SERVICE DURING THE LIMITED WARRANTY PERIOD, THEN THE SERVICE PROVIDER WILL RE-PERFORM THOSE SERVICES, IN WHOLE OR IN PART, AS NECESSARY TO CURE THE PARTICULAR BREACH, OR AT THE SERVICE PROVIDER’S SOLE OPTION, REFUND THE AMOUNT PAID BY BUSINESS CUSTOMER FOR THE SERVICES DIRECTLY ATTRIBUTABLE TO THE PARTICULAR BREACH. THE SERVICE PROVIDER’S RE-PERFORMANCE OR REFUND OF AMOUNTS PAID BY BUSINESS CUSTOMER FOR THE SERVICE DIRECTLY ATTRIBUTABLE TO THE PARTICULAR BREACH SHALL BE BUSINESS CUSTOMER’S SOLE AND EXCLUSIVE REMEDY.


B. WARRANTY DISCLAIMER AND WAIVER FOR SERVICES.


TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE EXPRESS WARRANTIES SET FORTH IN THIS SECTION II FOR SERVICES ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AND THE SERVICE PROVIDER DISCLAIMS, AND BUSINESS CUSTOMER WAIVES, ALL OTHER WARRANTIES FOR SERVICES, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF NON-INFRINGEMENT, FITNESS FOR A PARTICULAR PURPOSE AND MERCHANTABILITY. THE WARRANTIES SET FORTH IN THIS SECTION II ARE EXPRESSLY CONDITIONED UPON THE USE OF THE SERVICES FOR THEIR INTENDED PURPOSE AND SHALL NOT APPLY TO SERVICES WHICH HAVE BEEN SUBJECT TO MODIFICATION BY BUSINESS CUSTOMER OR ANY THIRD PARTY.


C. LIMITATION OF LIABILITY.


ROPE, SOAP ‘N DOPE, L.L.C. AND THIRD-PARTY PROVIDERS EXPRESSLY DISCLAIM ANY LIABILITY FOR CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY OR PUNITIVE DAMAGES IN THE PERFORMANCE OF SERVICES. THE LIABILITY OF ROPE, SOAP ‘N DOPE, L.L.C. OR ANY THIRD-PARTY PROVIDER PERFORMING SERVICES IN ALL CIRCUMSTANCES IS LIMITED TO, AND SHALL NOT EXCEED, THE PURCHASE PRICE FOR THE PERFORMANCE OF THE PORTION OF SERVICES THAT GIVES RISE TO ANY PARTICULAR LIABILITY.


D. PAYMENT AND CREDIT TERMS. 


Except as otherwise agreed to by the parties, Business Customer will be invoiced upon completion of services. Payment terms are net thirty (30) days from the date of invoice. All other payment terms are as set forth in Section I.A.4.


E. TERMINATION. 


Service Provider or Business Customer may terminate their service agreement at any time and for any reason upon thirty (30) days’ written notice to the other party. If terminated by Business Customer, Business Customer shall pay Service Provider an amount equal to the greater of (i) Ten percent (10%) of the total project cost quotation thereto (the “Total Project Cost”), or (ii) an amount equal to the Total Project Cost multiplied by the percentage completion for such project at the time the notice of termination is given, as determined by Service Provider.


F. INDEMNITY. 


Business Customer shall defend, indemnify, and hold harmless Rope, Soap ‘n Dope, L.L.C. as well as their respective predecessors, successors, assigns, parents, subsidiaries, associates, affiliated and related companies, customers, agents, employees, officers or executive officers, attorneys, managers or members, distributors, representatives, partnerships or joint ventures, owners, directors, stockholders, and any and all entities, persons, firms, corporations, underwriters, primary and excess insurers, reinsurers, third-party administrators, and indemnitees (the “indemnitees”) from and against any and all claims, costs, expenses, and liabilities, including punitive damages, legal and statutory penalties, and attorney’s fees, which are attributable to bodily injury, sickness, disease, death, or damage to or destruction of property (including all consequential damages and loss of use), loss of use, breach of contract, breach of warranty, whether for use or other reasons, and/or any other potential claim for damages caused by, resulting from, or occurring in connection with actions and/or omissions of the Business Customer which the third party may sustain or incur, to the extent such liabilities relate to the services; except for such liabilities relating to or arising out of a final judgment of gross negligence or willful misconduct of the indemnified party. In any action, suit or proceeding brought against an indemnified party by reason of any such claim as specified above, Business Customer shall resist and defend such action, suit or proceeding by counsel of its choice, at the sole expense of Business Customer, provided that (i) the indemnified party notifies Business Customer promptly in writing of the claim; (ii) Business Customer’s counsel does not give rise to a conflict of interest with respect to the indemnified party; (iii) Business Customer has the sole control of the defense and all related settlement negotiation but shall keep the indemnified party reasonably informed of status; and (iv) the indemnified party provides Business Customer with all reasonably necessary assistance, information, and authority to perform the foregoing at Business Customer’s expense.


G. ACCESS TO CUSTOMER’S PREMISES. 


To the extent access to Business Customer’s premises is required, Business Customer shall provide Service Provider Personnel access to Business Customer’s premises free of charge as necessary for performance of services supplied by Service Provider. Prior to starting any work at Business Customer’s premises, Business Customer will: (i) provide documentation that identifies any existing hazardous materials, or dangerous or potentially dangerous conditions on or about Business Customer’s premises; and (ii) allow Service Provider Personnel, at its option, reasonable access to Business Customer’s premises to perform or have performed a visual site inspection. Service Provider will have no responsibility or liability for the actual existing conditions; or identifying, correcting or advising Business Customer of existing conditions on Business Customer’s premises (“Pre-Existing Conditions”), and Business Customer shall be responsible for and shall defend, indemnify, and hold harmless each Service Provider as well as their respective predecessors, successors, assigns, parents, subsidiaries, associates, affiliated and related companies, customers, agents, employees, officers or executive officers, attorneys, managers or members, distributors, representatives, partnerships or joint ventures, owners, directors, stockholders, and any and all entities, persons, firms, corporations, underwriters, primary and excess insurers, reinsurers, third-party administrators, and indemnitees from and against any and all claims, costs, expenses, and liabilities, including punitive damages, legal and statutory penalties, and attorney’s fees, which are attributable to bodily injury, sickness, disease, death, or damage to or destruction of property (including all consequential damages and loss of use), and/or any other claim for damages caused by, resulting from, or occurring in connection with any Pre-Existing Conditions, regardless of whether previously disclosed to any Service Provider or indemnified party. Business Customer shall not attempt to condition the right of the Service Provider to obtain free access to Business Customer’s premises upon the signing of any agreement, waiver, or release which in any way purports to affect the legal rights or obligations of Service Provider or Service Provider Personnel. If any Service Provider Personnel signs such an agreement, waiver, or release, it shall be of no force and effect.


H. HEALTH AND SAFETY MATTERS. 


Business Customer shall take all precautions, at all times, for the health and safety of Service Provider Personnel at Business Customer’s premises, including but not limited to identifying to Service Provider all hazardous materials or safety or health hazards to which Service Provider Personnel on Business Customer’s premises may be exposed; (i) providing to Service Provider Personnel for review, and instructing Service Provider Personnel regarding Business Customer’s safety practices; and (ii) proper and safe handling of, and protection of, Service Provider Personnel from exposure to hazardous materials or dangerous conditions. Business Customer agrees to provide Service Provider Personnel with all safety health and other protections required by law for Business Customer’s own employees, including, without limitation, all protections required by federal, state and local laws, standards, regulations, orders and other requirements under OSHA, and similar workplace safety and health statutes and programs.


I. RIGHT TO SUBCONTRACT. 


Business Customer agrees that the Service Provider may subcontract the performance of services to third parties. Business Customer authorizes the Service Provider to disclose all information to the subcontractor, including confidential information necessary for such performance of services by the subcontractor.


J. NO THIRD PARTY RELIANCE. 


Business Customer acknowledges and agrees that any advice, recommendation, information or work product provided to Business Customer by Service Provider in connection with the services is for the sole use of Business Customer and may not be relied upon by any third party; and Business Customer is prohibited from making such advice, recommendation, information or work product available to any third party without prior written consent from Rope, Soap ‘n Dope, L.L.C.


III. ADDITIONAL TERMS AND CONDITIONS RELATED TO EXPORT OF ROPE, SOAP ‘N DOPE, L.L.C. PRODUCTS


IN ADDITION TO THE STANDARD TERMS AND CONDITIONS IN SECTION I, EXPORT SALES OF ROPE, SOAP ‘N DOPE, L.L.C. PRODUCTS WILL BE GOVERNED BY THE FOLLOWING ADDITIONAL TERMS AND CONDITIONS RELATED TO EXPORT OF ROPE, SOAP ‘N DOPE, L.L.C. PRODUCTS (“ADDITIONAL EXPORT TERMS”). IN THE EVENT OF A CONFLICT BETWEEN ROPE, SOAP ‘N DOPE, L.L.C.’S STANDARD TERMS AND CONDITIONS IN SECTION I AND THE ADDITIONAL EXPORT TERMS IN SECTION III, THE ADDITIONAL TERMS IN SECTION III SHALL PREVAIL FOR EXPORT SALES OF ROPE, SOAP ‘N DOPE, L.L.C. PRODUCTS.


A. ORDER ACCEPTANCE.


Customer acknowledges that no order shall be deemed accepted unless and until it is verified and accepted by Rope, Soap ‘n Dope, L.L.C., or any of its U.S. affiliates and divisions, at a continental U.S. facility or at any of its websites. Customer further consents that submission of its order shall subject Customer to the jurisdiction of the federal courts of the U.S. and of the State where acceptance occurred in the U.S.


B. SALES TAX AND DUTIES, IMPORT FEES.


Rope, Soap ‘n Dope, L.L.C. is required to charge U.S. federal, state, local tax, applicable duties, and import fees on products, or for providing a valid exemption certificate. Customer assumes responsibility for, and unconditionally guarantees payment or reimbursement of, all applicable taxes, fees, licenses, import duties, and expenses as may be applicable. When placing an order, Customer shall indicate which products are tax exempt.


C. PAYMENT AND CREDIT TERMS.


Payment terms are net thirty (30) days from the date the order is placed. All other payment terms are as set forth in Section I.A.4. Customer agrees to inform Rope, Soap ‘n Dope, L.L.C. immediately if it intends to use any import or export financing, or has or will be granting a lien or security interest on its inventory to any third party.


D. SHIPPING CHARGES AND FREIGHT POLICY. 


All shipments are freight collect from any Rope, Soap ‘n Dope, L.L.C. facility. Customer shall be responsible for obtaining insurance. If any item is backordered that qualifies for freight prepayment, that item will be shipped prepaid as Customer’s exclusive remedy.


E. EXPORT CONTROLS AND RELATED REGULATIONS. 


Customer represents and warrants that it is not designated on, or associated with, any party designated on any of the U.S. government restricted parties lists, including without limitation, the U.S. Commerce Department Bureau of Industry and Security (“BIS”) Denied Persons List; Entity List or Unverified List; the U.S. Treasury Department Office of Foreign Assets Control (“OFAC”) Specially Designated Nationals and Blocked Persons List; or the U.S. State Department Directorate of Defense Trade Controls (“DDTC”) Debarred Parties List. Customer shall comply with all applicable U.S. economic sanctions and export control laws and regulations, including without limitation, the regulations administered by OFAC, the Export Administration Regulations (“EAR”) administered by BIS, and the International Traffic in Arms Regulations administered by DDTC.


F. FOREIGN PRINCIPAL PARTY IN INTEREST; FREIGHT FORWARDER AND DOCUMENTATION. 


It is specifically agreed that Customer shall be the foreign principal party in interest (“FPPI”) and/or that its freight forwarder shall act as Customer's agent in such capacity for purposes of the Foreign Trade Regulations or other regulatory purposes, and Customer and its freight forwarder are responsible for all routed export transactions documentation, including but not limited to the filing of the required Electronic Export Information/Automated Export System records. At Rope, Soap ‘n Dope, L.L.C.’s request, Customer or its freight forwarder shall provide copies of any export, shipping, or import documentation prepared by Customer or its freight forwarder related to sales to Customer by Rope, Soap ‘n Dope, L.L.C. In the event a license is required for export from the U.S., then (i) Rope, Soap ‘n Dope, L.L.C. reserves the right to select its own freight forwarder to facilitate and file the export license; or (ii) the FPPI will provide Rope, Soap ‘n Dope, L.L.C. written notice that it expressly assumes responsibility for determining licensing requirements and obtaining the license, thereby making the U.S. agent of the FPPI the exporter of record for purposes of meeting EAR requirements.


G. ANTI-CORRUPTION.


Customer is aware that Rope, Soap ‘n Dope, L.L.C.’s business practices prohibit bribery and corrupt behavior in any form. Customer agrees that it is an independent contractor and it is and shall remain in compliance with all applicable laws that relate to money laundering, terrorism, commercial or official bribery or dealing with government officials (including the U.S. Foreign Corrupt Practices Act and the U.K. Bribery Act) and laws implementing the OECD Convention on Combating Bribery of Foreign Public Officials in International Business Transactions. Customer shall not offer or provide anything of value (cash or cash equivalents, gifts, loans, travel, entertainment, or any other similar benefit) either directly or indirectly to any public sector or government official for the purpose of influencing any act or decision in connection with the purchase, transportation, customs clearance and/or resale of the products ordered from Rope, Soap ‘n Dope, L.L.C. Customer shall not pay a gratuity, bribe or inducement to any public sector or government official, even if it appears customary or consistent with prevailing business practices.


H. DISPUTE RESOLUTION. 


Actions by Rope, Soap ‘n Dope, L.L.C. for non-payment by Customer of the purchase price of products sold by Rope, Soap ‘n Dope, L.L.C., or for redress of other breaches by Customer of these terms and conditions may be brought by Rope, Soap ‘n Dope, L.L.C., at its option, before any U.S. or foreign judicial court of competent jurisdiction. At Rope, Soap ‘n Dope, L.L.C.’s option, disputes between Customer and Rope, Soap ‘n Dope, L.L.C., including all claims for non-performance by Rope, Soap ‘n Dope, L.L.C., shall be finally settled by arbitration in Lafayette Parish, Louisiana, U.S., in accordance with the Commercial Arbitration Rules (“Rules”) of the American Arbitration Association, by a single arbitrator appointed in accordance with said Rules, applying these terms and conditions and consistent provisions of the federal and state laws (except conflict of law rules) of the State of Louisiana, U.S. The language of the arbitration shall be English.


I. COUNTRY OF IMPORTATION AND ANTI-DIVERSION. 


Customer represents that it is purchasing products from the U.S. and importing them to the country for the use of the ultimate consignee specified in the Customer and Rope, Soap ‘n Dope, L.L.C. documentation. Customer agrees that the products will not be resold, transferred, or otherwise disposed of, to any other country or to any person other than the authorized ultimate consignee or end-user(s), either in their original form or after being incorporated into other items, without first obtaining approval from the U.S. government or as otherwise authorized by U.S. law and regulations. Any commodities, technology and software will be exported from the U.S. in accordance with the U.S. Export Administration Regulations and other applicable laws or regulations. Diversion contrary to U.S. law is prohibited. If requested by Rope, Soap ‘n Dope, L.L.C., Customer shall provide documentation satisfactory to Rope, Soap ‘n Dope, L.L.C. verifying delivery at the designated country, the identity of end users ordering products from Customer and the terms and conditions upon which such end users request products to be supplied. Customer further agrees to inform Rope, Soap ‘n Dope, L.L.C. at the time of order of any North American Free Trade Agreement or other special documentation, packaging or product marking or labeling, but Rope, Soap ‘n Dope, L.L.C. shall not be responsible for providing any such documentation, packaging, marking or labeling other than such documents that are necessary under U.S. export laws and regulations for export, unless Rope, Soap ‘n Dope, L.L.C. expressly agrees to do so.


J. PERMITS, EXPORT, AND IMPORT LICENSES.


Customer shall be responsible for obtaining any licenses or other official authorizations that may be required by the country of importation. When the Customer is designated as the U.S. Principal Party of Interest, the Customer shall be responsible for obtaining licenses under the EAR, International Traffic in Arms Regulations, Toxic Substances Control Act, or other applicable laws or regulations. If the Customer is the FPPI, then the terms contained in subsection 6 of this Section III shall apply.

K. GOVERNING LAW; LIMITATIONS.

 
The rights and obligations of the parties under these terms and conditions shall not be governed by the provisions of the 1980 United Nations Convention of Contracts for the International Sale of Goods or the United Nations Convention on the Limitation Period in the International Sale of Goods. Rather, these terms and conditions shall be governed by the laws of the State of Louisiana, U.S., excluding its conflict of law rules. Notwithstanding the foregoing, any legal action by Customer with respect to any transaction must be commenced within one (1) year after the cause of action has arisen.


TERMS OF ACCESS


Please review these Terms of Access. All access to and use of this site and all websites (including mobile websites), applications, or other services on which these terms reside (collectively the “Rope, Soap ‘n Dope, L.L.C. Property”), and the features and functions on this Rope, Soap ‘n Dope, L.L.C. Property, are subject to these Terms of Access including any terms, conditions, policies and notices linked or referenced from here (“Terms”). The Rope, Soap ‘n Dope, L.L.C. Property is owned and/or controlled by Rope, Soap ‘n Dope, L.L.C., Inc. and its subsidiaries, division, affiliates, and brands (collectively, “Rope, Soap ‘n Dope, L.L.C.”). By accessing the Rope, Soap ‘n Dope, L.L.C. Property in any way, including, without limitation, browsing the Rope, Soap ‘n Dope, L.L.C. Property, using any information contained on or in the Rope, Soap ‘n Dope, L.L.C. Property, and/or submitting information to Rope, Soap ‘n Dope, L.L.C., you agree to and are bound by the Terms, including, but not limited to, conducting transactions electronically, disclaimers of warranties, damage and remedy exclusions and limitations, and a choice of Louisiana law.


From time to time Rope, Soap ‘n Dope, L.L.C. may update these Terms. Your use of the Rope, Soap ‘n Dope, L.L.C. Property after any changes to these Terms are posted constitutes your agreement to those changes. You agree to review these Terms periodically to ensure that you are familiar with the most recent version. Rope, Soap ‘n Dope, L.L.C. may, in its sole discretion, and at any time, change or discontinue the Rope, Soap ‘n Dope, L.L.C. Property or any part thereof, with or without notice, or may prevent your use of the Rope, Soap ‘n Dope, L.L.C. Property with or without notice. You agree that you do not have any rights in the Rope, Soap ‘n Dope, L.L.C. Property and that Rope, Soap ‘n Dope, L.L.C. will have no liability to you if the Rope, Soap ‘n Dope, L.L.C. Property is discontinued or your ability to access the Rope, Soap ‘n Dope, L.L.C. Property or any content you may have posted on the Rope, Soap ‘n Dope, L.L.C. Property is terminated.


By accessing or linking to the Rope, Soap ‘n Dope, L.L.C. Property, you assume the risk that the information on the Rope, Soap ‘n Dope, L.L.C. Property may be incomplete, inaccurate, or out of date, or may not meet your needs and requirements. Rope, Soap ‘n Dope, L.L.C. may add, change, discontinue, remove or suspend any of the information, features and other content included in the Rope, Soap ‘n Dope, L.L.C. Property at any time, without notice and without liability. Due to the open nature of the Rope, Soap ‘n Dope, L.L.C. Property, and the potential for errors in the storage and transmission of digital information, Rope, Soap ‘n Dope, L.L.C. does not warrant the accuracy of information contained on or obtained from the Rope, Soap ‘n Dope, L.L.C. Property.


LICENSE AND ACCESS TO ROPE, SOAP ‘N DOPE, L.L.C. PROPERTY


Rope, Soap ‘n Dope, L.L.C. grants you a limited license to access and make use of the Rope, Soap ‘n Dope, L.L.C. Property solely for legitimate non-commercial, business purposes, subject to these Terms. Any access or attempt to access other areas of any Rope, Soap ‘n Dope, L.L.C. computer system or other information contained on the system for any other purposes is strictly prohibited.


When using the Rope, Soap ‘n Dope, L.L.C. Property: (a) you will not use any electronic communication feature of the Rope, Soap ‘n Dope, L.L.C. Property for any purpose that is unlawful, tortious, abusive, intrusive on another's privacy, harassing, libelous, defamatory, embarrassing, obscene, threatening, or hateful; (b) you will not upload, post, reproduce, or distribute any information, software, content or other material protected by copyright or any other intellectual property right (as well as rights of publicity and privacy) without first obtaining the permission of the owner of such rights; (c) you will not collect or store personal data about other users; (d) you will not use the Rope, Soap ‘n Dope, L.L.C. Property for any commercial transactions that are unrelated to the purposes for which the Rope, Soap ‘n Dope, L.L.C. Property was provided; (e) you will not upload, post, email, or otherwise transmit on interactive features intended for the general public any advertising or promotional materials or any other form of solicitation or unauthorized communication; and (f) you will not upload, post, email, or otherwise transmit any material that contains viruses or any other computer code, files, or programs which might interrupt, limit, or interfere with the functionality of any computer software or hardware or telecommunications equipment.


ROPE, SOAP ‘N DOPE, L.L.C. CONTENT


Content on the Rope, Soap ‘n Dope, L.L.C. Property that is provided by Rope, Soap ‘n Dope, L.L.C. or its licensors, including certain graphics, photographs, images, screen shots, text, digitally downloadable files, trademarks, logos, product, service and program names, slogans, and the compilation of the foregoing ("Rope, Soap ‘n Dope, L.L.C. Content") is the property of Rope, Soap ‘n Dope, L.L.C. or its licensors, and is protected in the U.S. and internationally under trademark, copyright, and other intellectual property laws.


You agree not to download, display, or use any Rope, Soap ‘n Dope, L.L.C. Content for use in any publications, in public performances, or on websites or applications other than the Rope, Soap ‘n Dope, L.L.C. Property for any unpermitted commercial purpose, in connection with products or services that are not those of Rope, Soap ‘n Dope, L.L.C., in any other manner that is likely to cause confusion, that disparages or discredits Rope, Soap ‘n Dope, L.L.C. and/or its licensors, or that dilutes the strength of Rope, Soap ‘n Dope, L.L.C.’s or its licensor's intellectual property, or that otherwise infringes Rope, Soap ‘n Dope, L.L.C.’s or its licensors’ intellectual property rights (including through use of screen scraping, web harvesting, data extraction, or similar software or technologies). You further agree not to misuse any Rope, Soap ‘n Dope, L.L.C. Content or User Content (defined below) in any other manner.


If you are a trademark or copyright owner and you believe that your trademark or copyright rights have been violated, please go contact Rope, Soap ‘n Dope L.L.C. at 1-337-233-4841.


REVIEWS, CONTENT AND SUBMISSIONS


From time to time on certain areas of the Rope, Soap ‘n Dope, L.L.C. Property you may be able to submit reviews, comments, feedback and certain other materials ("User Content"). By using these features, you agree that: (a) you will not post any content that is unlawful, harmful, tortious, defamatory, libelous, obscene, invasive of the privacy of another person, threatening, harassing, abusive, hateful, racist, infringing, pornographic, violent, or otherwise objectionable or inappropriate as determined by Rope, Soap ‘n Dope, L.L.C. in its discretion; (b) you will not post any content that contains personal information about any individual, violates the privacy/publicity of any other individual or entity, or anything that you are under a contractual obligation to keep private or confidential; (c) you will not impersonate any person or organization, including without limitation, the personnel of Rope, Soap ‘n Dope, L.L.C., or misrepresent an affiliation with another person or organization; and (d) you will not post any content that contains viruses, corrupted files, or any other similar software or programs that may adversely affect the operation of the Rope, Soap ‘n Dope, L.L.C. Property, or any feature of the Rope, Soap ‘n Dope, L.L.C. Property. You further understand and agree that you have no ownership rights in any account you may have with Rope, Soap ‘n Dope, L.L.C., or other access to the Rope, Soap ‘n Dope, L.L.C. Property or features therein. Rope, Soap ‘n Dope, L.L.C. may terminate or suspend your account and delete all User Content associated with your account at any time, and without notice, if Rope, Soap ‘n Dope, L.L.C. deems that you have violated these Terms, the law, or for any other reason. Rope, Soap ‘n Dope, L.L.C. assumes no liability for any information removed from the Rope, Soap ‘n Dope, L.L.C. Property, and reserves the right to permanently restrict access to the Rope, Soap ‘n Dope, L.L.C. Property or a user account.


By displaying, publishing, or otherwise posting any User Content on or through the Rope, Soap ‘n Dope, L.L.C. Property, you hereby grant to Rope, Soap ‘n Dope, L.L.C. a limited, non-exclusive, sub-licensable, worldwide, fully-paid, royalty free license to use, modify, publicly perform, publicly display, reproduce, and distribute such User Content in any and all media now known or hereinafter developed without the requirement to make payment to you or to any third party or the need to seek any third party permission. This license includes the right to host, index, cache, distribute, and tag any User Content, as well as the right to sublicense User Content to third parties (including other users), for use with marketing or on other media or platforms known or hereinafter developed. You continue to retain all ownership rights in your User Content, and you continue to have the right to use your User Content in any way you choose, subject to these Terms and the license described herein. You represent and warrant that you own or have a valid license to use the content submitted, displayed, published or posted by you on the Rope, Soap ‘n Dope, L.L.C. Property and otherwise have the right to grant the license set forth herein, and the displaying, publishing or posting of any content you submit, and Rope, Soap ‘n Dope, L.L.C.’s use thereof does not and will not violate the privacy rights, publicity rights, copyrights, trademark rights, patents, contract rights or any other intellectual property rights or other rights of any person or entity. Notwithstanding the foregoing, you acknowledge that your User Content may contain concepts, ideas, materials, proposals, suggestions and the like relating to Rope, Soap ‘n Dope, L.L.C. or its initiatives (your “Ideas”). With respect to your Ideas you acknowledge that: (a) Rope, Soap ‘n Dope, L.L.C. receives numerous submissions from many parties and/or may have independently developed and/or considered ideas similar to your Ideas, and that Rope, Soap ‘n Dope, L.L.C.’s review of your Ideas is not an admission of novelty, priority or originality; and (b) Rope, Soap ‘n Dope, L.L.C.’s use of any ideas similar to your Ideas, whether based on your User Content, provided to Rope, Soap ‘n Dope, L.L.C. by third parties, or independently developed or considered by Rope, Soap ‘n Dope, L.L.C., shall be without obligation to you.


Any photos that you submit may be used at Rope, Soap ‘n Dope, L.L.C.'s sole discretion. By submitting a photo, you grant Rope, Soap ‘n Dope, L.L.C. a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, adapt, and publish your photo in any and all media throughout the world without compensation to you. You should only submit photos that you have personally taken.


THIRD PARTY TECHNOLOGY, WEBSITES AND APPLICATIONS


The Rope, Soap ‘n Dope, L.L.C. Property may include third party technology, services, software, applications, and links to third party websites (“Technology”). Rope, Soap ‘n Dope, L.L.C. is not responsible for the practices or policies of such third parties, nor the content of any third party website or application, and does not make any representation regarding third party product or Technology, or content or accuracy of any material on such websites or applications. If you decide to use any such third party website or application, you do so at your own risk.


To the extent applicable, your use of such third party Technology is subject to these Terms as well as the additional terms and conditions.


INDEMNIFICATION


To the fullest extent allowed by law, you agree to defend, indemnify, and hold harmless Rope, Soap ‘n Dope, L.L.C. as well as their respective predecessors, successors, assigns, parents, subsidiaries, associates, affiliated and related companies, customers, agents, employees, officers or executive officers, attorneys, managers or members, distributors, representatives, partnerships or joint ventures, owners, directors, stockholders, and any and all entities, persons, firms, corporations, underwriters, primary and excess insurers, reinsurers, third-party administrators, and indemnitees (the “indemnitees”) from and against any and all claims, costs, expenses, and liabilities, including punitive damages, legal and statutory penalties, and attorney’s fees, which are caused by, resulting from, or occurring in connection with the use of User Content you submitted, posted, or otherwise provided to Rope, Soap ‘n Dope, L.L.C. or the Rope, Soap ‘n Dope, L.L.C. Property.


REPRESENTATIONS AND LIMITATIONS OF LIABILITY


Rope, Soap ‘n Dope, L.L.C. makes no representations about the reliability of the features or functions of the Rope, Soap ‘n Dope, L.L.C. Property, the Content, User Content, or any other Rope, Soap ‘n Dope, L.L.C. Property feature or function, and disclaims all liability in the event of any service failure. You acknowledge that any reliance on such material or systems will be at your own risk. Rope, Soap ‘n Dope, L.L.C. makes no representations regarding the amount of time that any Content or User Content will be preserved. Rope, Soap ‘n Dope, L.L.C. does not endorse, verify, evaluate or guarantee any information provided by users and nothing shall be considered as an endorsement, verification or guarantee of any User Content. You acknowledge and agree that any use or reliance on any User Content will be at your own risk and you are solely responsible for any such use or reliance. You shall not create or distribute information, including but not limited to advertisements, press releases or other marketing materials, or include links to any sites which contain or suggest an endorsement by Rope, Soap ‘n Dope, L.L.C. without the prior review and written approval of Rope, Soap ‘n Dope, L.L.C.


THIS SITE IS PROVIDED ON AN “AS IS, AS AVAILABLE” BASIS. NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THOSE OF MERCHANTABILITY, NON-INFRINGEMENT, TITLE, ACCURACY OR FITNESS FOR A PARTICULAR PURPOSE, ARE MADE WITH RESPECT TO THIS SITE OR ANY INFORMATION OR TECHNOLOGY THEREIN. UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL ROPE, SOAP ‘N DOPE, L.L.C. OR ITS LICENSORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF OR INABILITY TO USE THIS SITE, NOR SHALL ROPE, SOAP ‘N DOPE, L.L.C. OR ITS LICENSORS BE RESPONSIBLE FOR ANY DAMAGES WHATSOEVER THAT RESULT FROM MISTAKES, OMISSIONS, INTERRUPTIONS, DELETION OF FILES, ERRORS, DEFECTS, DELAYS IN OPERATION OR TRANSMISSION, OR ANY FAILURE OF PERFORMANCE WHETHER OR NOT CAUSED BY EVENTS BEYOND ROPE, SOAP ‘N DOPE, L.L.C.’S OR ITS LICENSORS’ REASONABLE CONTROL, INCLUDING BUT NOT LIMITED TO ACTS OF GOD, COMMUNICATIONS LINE FAILURE, THEFT, DESTRUCTION, OR UNAUTHORIZED ACCESS TO THIS SITE'S RECORDS, PROGRAMS, OR SERVICES. UNDER NO CIRCUMSTANCES, INCLUDING BUT NOT LIMITED TO A NEGLIGENT ACT, WILL ROPE, SOAP ‘N DOPE, L.L.C., ITS AFFILIATES, AGENTS, OR LICENSORS BE LIABLE FOR ANY DAMAGE OF ANY KIND THAT RESULTS FROM THE USE OF, OR THE INABILITY TO USE, THE SITE, EVEN IF ROPE, SOAP ‘N DOPE, L.L.C. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES; AS A RESULT, THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.


CROSS REFERENCE INFORMATION


Product cross-reference comparisons or product alternatives that are presented do not imply that all products compared are available or perfectly comparable. CROSS-REFERENCED PRODUCTS ARE NOT REPRESENTED OR WARRANTED AS FUNCTIONAL OR PERFORMANCE EQUIVALENTS. Review all cross-referenced product specifications prior to purchase and use to determine suitability of the product for your intended use.


HYPERTEXT LINKS


The Rope, Soap ‘n Dope, L.L.C. Property may be linked to other sites which are not maintained by Rope, Soap ‘n Dope, L.L.C. Rope, Soap ‘n Dope, L.L.C. is not responsible for the content of or privacy or other policies governing those sites. The inclusion of any link to such sites does not imply endorsement, sponsorship, or recommendation by Rope, Soap ‘n Dope, L.L.C. of the linked sites. Rope, Soap ‘n Dope, L.L.C. disclaims any liability for links: (a) from another site to the Rope, Soap ‘n Dope, L.L.C. Property, and (b) to another site from the Rope, Soap ‘n Dope, L.L.C. Property.


PATENTS


One or more patents and pending applications for patent owned by Rope, Soap ‘n Dope, L.L.C. apply to the Rope, Soap ‘n Dope, L.L.C. Property and to the features and services accessible via the Rope, Soap ‘n Dope, L.L.C. Property.


TRADEMARKS


Trademarks, trade names, product names and logos (the “Trademarks”) contained in or used by the Rope, Soap ‘n Dope, L.L.C. Property or third party Technology are the trademarks or registered trademarks of their respective owners, and the use of such Trademarks shall inure to the benefit of the trademark owner.


MISCELLANEOUS


These Terms will be governed by and construed in accordance with the laws of Louisiana without regard to conflicts of laws principles. By using this site, you hereby agree that any and all disputes regarding these Terms will be subject to the courts located in Lafayette, Louisiana. These Terms operate to the fullest extent permissible by law. Accessing materials on the Rope, Soap ‘n Dope, L.L.C. Property by certain persons in certain countries may not be lawful, and Rope, Soap ‘n Dope, L.L.C. makes no representation that materials on the Rope, Soap ‘n Dope, L.L.C. Property are appropriate or available for use in locations outside the United States. If you choose to access the Rope, Soap ‘n Dope, L.L.C. Property from outside the United States, you do so at your own risk and initiative, and are responsible for compliance with any applicable local laws.


On certain areas of the Rope, Soap ‘n Dope, L.L.C. Property, you may be given the ability to provide Rope, Soap ‘n Dope, L.L.C. with personally identifiable information. Please read the Rope, Soap ‘n Dope, L.L.C. Privacy Policy for more information about Rope, Soap ‘n Dope, L.L.C.’s information collection and use practices, which policy applies to information collected on the Rope, Soap ‘n Dope, L.L.C. Property and your use of the Rope, Soap ‘n Dope, L.L.C. Property is subject to that policy.


If Rope, Soap ‘n Dope, L.L.C. fails to act with respect to your breach or anyone else's breach on any occasion, Rope, Soap ‘n Dope, L.L.C. is not waiving its right to act with respect to future or similar breaches.


If any provision of these Terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of these Terms.

RETURNS AND CANCELATIONS


If you need to return an item you can ship it back to Rope, Soap ‘n Dope, L.L.C. or drop off the product to our Rope, Soap ‘n Dope, L.L.C. location.

 

IF YOU ARE SHIPPING THE PRODUCT:


• Carefully package the item(s) and include the packing slip.

• Write the reason for returning the product on your packing slip; if the packing slip is not available, please provide the purchase date, the original invoice number and the item number for the product.

• Indicate whether you would like a replacement product or a credit.

• Ship the package to the Rope, Soap ‘n Dope, L.L.C.

• Please prepay shipping – Rope, Soap ‘n Dope, L.L.C. does not accept Cash on Delivery (C.O.D.s).

• For assistance with returns, call Rope, Soap ‘n Dope, L.L.C. Customer Care at 1-337-233-4841 


Custom orders are sold on a “Final Sale” basis only. No cancellations, returns, refunds or credits are allowed.

 

PRODUCT RETURNS FOR BUSINESS CUSTOMERS


For business customers, product returns, if allowed, must be made within one (1) year from date of purchase, unless otherwise indicated. Returned products must be in original packaging, unused, undamaged and in saleable condition. Proof of purchase is required in all cases. Product returns may be denied or made subject to restocking fees and other charges by Rope, Soap ‘n Dope, L.L.C.  


ROPE, SOAP ‘N DOPE L.L.C. CANCELLATION INSTRUCTIONS


Due to the speed we fulfill your requests, we are unable to cancel orders for immediate shipment. If your order is backordered or not shipping for two or more business days, please contact Customer Care and we will do everything we can to accommodate your request. If you no longer need an item in your order, please return it.


PRIVACY POLICY


ROPE, SOAP ‘N DOPE, L.L.C. PRIVACY SUMMARY

Our Privacy Policy applies to our websites and brands, including www.RopeSoapNDope.com, and any other website, mobile application, or other online service that links to this Policy (collectively, our “Service”). You can read the full version of the Privacy Policy and find a summary below.


HOW DO WE USE PERSONAL INFORMATION AND HOW IS IT COLLECTED?


We collect many categories of personal information. The categories we collect may include: Contact and profile information; Comments, chat and opinions; Payment and transaction information; Location information; Information provided by social networks; Information provided by third parties; Information about fraudulent or criminal activity related to your account.


This personal information is collected from you in many ways, which are described in the full Policy. A few examples include:


• When You Submit Personal Information to Us. We collect personal information about you when you register for an account, make a purchase, sign up for marketing communications, or send it to us.

• When You Use Our Service. We collect some personal information about you automatically as you use our Service and visit our branches.

• From Our Third-Party Partners. We may also collect personal information from our third-party partners who help us to provide the Service or from other third party partners to supplement or enhance our information.


We may link or combine information that we collect about you from various sources to help ensure a consistent user experience regardless of how you interact with us – online, in-branch, on mobile, or on social media.


We use personal information to provide our Service; to fulfil your requests, process transactions and contact you; to send you personalized advertising and promotional content and materials; to analyze and improve our Service and our business; and for other reasons described more fully in our Privacy Policy.


HOW DO WE SHARE INFORMATION?


We share information in a variety of circumstances to provide our services, respond to your requests, improve your experience, and otherwise conduct our business. For example, we may share information:


• With our affiliates and companies in the Rope, Soap ‘n Dope, L.L.C. family of companies, who may use your information in the same way as we can under this Privacy Policy

• With third parties to fulfil your request, such as when you choose to share your activities on Rope, Soap ‘n Dope, L.L.C. with your friends and contacts, or when you engage in promotional activities we provide with third party partners

• With select third parties, so that they can provide you with information and marketing messages about products and services you may enjoy


WHAT CHOICES DO YOU HAVE?


We want you to understand your choices regarding how we may process your personal information. Depending on how you use the Service, these choices may include the following:


• Interest-based advertising. You may opt-out of certain interest-based advertising. Some of these opt-outs may not be effective unless your browser is set to accept cookies. Furthermore, if you use a different device, change browsers or delete cookies, you may need to perform the opt-out task again.

• Cookies Settings and Preferences. You may disable cookies and other tracking technologies through the settings in your browser.

• E-mail Settings and Preferences. If you no longer want to receive marketing e-mails from us, you may choose to unsubscribe at any time. You can also set your e-mail options to prevent the automatic downloading of images that may contain tracking technologies.


Please be sure to check the full Privacy Policy for more information about your choices. 


ROPE, SOAP ‘N DOPE, L.L.C. FULL PRIVACY POLICY


Rope, Soap ‘n Dope, L.L.C., Inc. ("Rope, Soap ‘n Dope, L.L.C.," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, stored, processed, transferred and disclosed by Rope, Soap ‘n Dope, L.L.C. This Privacy Policy applies to our websites and brands, including www.RopeSoapNDope.com and any other website, mobile application, or other online service that links to this Policy (collectively, our "Service"). By accessing or using our Service, you signify that you have read, understood and agree to our collection, storage, use and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

 

1. WHAT INFORMATION DO WE COLLECT ABOUT YOU AND HOW DO WE USE IT?


We collect personal information about you when you voluntarily submit information to us when you use our Service. This can include information you provide to us when you register for an account, make a purchase, post a review, send us messages, subscribe to our mailing lists, newsletters or other forms of marketing communications, participate in a survey, click on an ad, redeem a promotion or use some other feature of our Service.


We collect certain information automatically when you use the Service, such as information about the pages you look at on our Service, the actions you take on our Service or the device you use to access our Service.


We may also collect information about you from third parties.


• Contact and profile information

• Comments, chat and opinions

• Payment and transaction information

• Location information

• Information provided by social networks

• Information provided by third parties

• Information about fraudulent or criminal activity related to your account


2. INFORMATION AUTOMATICALLY COLLECTED THROUGH COOKIES AND OTHER TRACKING TECHNOLOGY.


When you use our Service, visit our branches, read our emails, or otherwise engage with us through a computer or mobile device, we and our third party partners, automatically collect information about how you access and use the Service and information about the device you use to access the Service.


We use this information to enhance and personalize your user experience, to monitor and improve our websites and services, and for other internal purposes.


We typically collect this information through a variety of tracking technologies, including cookies, Flash objects, web beacons, embedded scripts, location-identifying technologies, and similar technology (collectively, “tracking technologies”).


Information we collect automatically about you may be combined with other personal information we collect directly.


3. THIRD PARTY DATA COLLECTION AND INTEREST BASED ADVERTISING.


INTEREST BASED ADVERTISING


We participate in interest-based advertising and use third party advertising companies to serve you targeted advertisements based on your browsing history. We permit third party online advertising networks, social media companies and other third party services, to collect, information about your use of our websites and mobile apps over time so that they may play or display ads on our Service, on other websites, apps or services you may use, and on other devices you may use. Typically, though not always, the information used for interest-based advertising is collected through cookies or similar tracking technologies, which recognize the device you are using and collect information, including click stream information, browser type, time and date you visited the site and other information. We may share a common account identifier (such as an email address or user ID) with our third party advertising partners to help identify you across devices. We and our third party partners use this information to make the advertisements you see online more relevant to your interests, as well as to provide advertising-related services such as reporting, attribution, analytics and market research.


SOCIAL MEDIA WIDGETS AND ADVERTISING


Our Service may include social media features, such as the Facebook Like button, Google Plus, LinkedIn, Snapchat, Instagram, Twitter or other widgets. These social media companies may recognize you and collect information about your visit to our Service, and they may set a cookie or employ other tracking technologies. Your interactions with those features are governed by the privacy policies of those companies.


We display targeted advertising to you through social media platforms, such as Facebook, Twitter, Google+ and others. These companies have interest-based advertising programs that allow us to direct advertisements to users who have shown interest in our Service while those users are on the social media platform, or to groups of other users who share similar traits, such as likely commercial interests and demographics. These advertisements are governed by the privacy policies of those social media companies that provide them.


CROSS-DEVICE LINKING


We, or our third party partners, may link your various devices so that content you see on one device can result in relevant advertising on another device. We do this by collecting information about each device you use when you are logged in to our Service. We may also work with third party partners who employ tracking technologies, or the application of statistical modeling tools, to determine if two or more devices are linked to a single user or household. We may share a common account identifier (such as an email address or user ID) with third party advertising partners to help recognize you across devices. We, and our partners, can use this cross-device linkage to serve interest-based advertising and other personalized content to you across your devices, to perform analytics and to measure the performance of our advertising campaigns.


THIRD PARTY PARTNERS.


The following is a sample of the third party service partners we work with to provide cross-device linking and advertising services. We will strive to update this list if or when we work with new partners which offer you a choice about the collection of your information, but as partners change and new technologies become available, this list is likely to change over time and may not always reflect our current partners.


Google Analytics and Advertising. We use Google Analytics and Google Universal Analytics to recognize you and link the devices you use when you visit our site or Service on your browser or mobile device, login to your account on our Service, or otherwise engage with us. We share a unique identifier, like a user ID or hashed email address, with Google Universal Analytics to facilitate the service. Google Analytics allows us to better understand how our users interact with our Service and to tailor our advertisements and content to you. For information on how Google Analytics collects and processes data, as well as how you can control information sent to Google, review Google's site “How Google uses data when you use our partners' sites or apps” located at www.google.com/policies/privacy/partners/. You can learn about Google Analytics’ currently available opt-outs, including the Google Analytics Browser Ad-On located at https://tools.google.com/dlpage/gaoptout/.


We may also utilize certain forms of display advertising and other advanced features through Google Universal Analytics, such as Remarketing with Google Analytics, Google Display Network Impression Reporting, the DoubleClick Campaign Manager Integration, and Google Analytics Demographics and Interest Reporting. These features enable us to use first-party cookies (i.e. Google Analytics cookie) and third-party cookies (i.e. the DoubleClick advertising cookie) or other third party cookies together to inform, optimize, and display ads based on your past visits to the Service. You may control your advertising preferences or opt-out of certain advertising by visiting Google Ads Preferences Manager, currently available at  https://google.com/ads/preferences or by viewing NAI’s resources at http://www.networkadvertising.org/choices.


USER EXPERIENCE INFORMATION


On some of our websites or services, we use third party tools to monitor user experience information. These tools automatically collect usage information, including mouse clicks and movements, page scrolling and any text keyed into website forms. The information collected does not include passwords, payment details, or other sensitive personal data. We use this information for site analytics, optimization and to improve website usability. We do not permit this information to be shared with or used by third parties for their own purposes.


4. HOW WE SHARE YOUR INFORMATION


We may share your personal information in the instances described below. For further information on your choices regarding your information, see the “Control Over Your Information” section below.


We may share your personal information with the following parties:


• Our affiliates and companies in the same group of companies as us: our affiliates and subsidiaries (i.e., any organization or brand we own or control) or our ultimate holding Rope, Soap ‘n Dope, L.L.C. (i.e., any organization that owns or controls us) and any subsidiaries it owns. These companies may use your personal information in the same way as we can under this Privacy Policy.

• Third parties at your request: you may choose to share your activities on Rope, Soap ‘n Dope, L.L.C. with your friends through email, text or on various social media networks.

• Promotional partners: third parties with whom we partner to provide contests and sweepstakes, or other promotional activities, which will usually be identified by name in the Official Rules of the contest or sweepstakes.

• Select third parties: third parties, so that they can provide you with information and marketing messages about products or services that may interest you. To opt-out of our sharing your personal information with such companies, see Your Choices and Control Over Your Information, below.

• Service providers and advisors: third party vendors and other service providers that perform services for us, on our behalf, which may include identifying and serving targeted advertisements, providing mailing or email services, tax and accounting services, product fulfilment, payments processing, data enhancement services, fraud prevention, web hosting, or providing analytic services.

• The public: when you provide feedback or post user content on our site. For example, if you post a product review on our website or a comment on our social media sites, your information, such as your first name, last initial, state of residence, and your comments, may be displayed on our website or on our social media pages.

• Purchasers and third parties in connection with a business transaction: personal information may be disclosed to third parties in connection with a Rope, Soap ‘n Dope, L.L.C.-related transaction, such as a merger, sale of Rope, Soap ‘n Dope, L.L.C. assets or shares, reorganization, financing, change of control or acquisition of all or a portion of our business by another Rope, Soap ‘n Dope, L.L.C. or third party, or in the event of a bankruptcy or related or similar proceedings; and

• Law enforcement, regulators and other parties for legal reasons: third parties as required by law or subpoena or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms of Use or to protect the security or integrity of our Service; and/or (c) to exercise or protect the rights, property, or personal safety of Rope, Soap ‘n Dope, L.L.C., our visitors, or others.


We may also share information with others in an aggregated or otherwise anonymized form that does not reasonably identify you directly as an individual.


5. YOUR CHOICES AND CONTROL OVER YOUR INFORMATION


Profile and data sharing settings: You may update your profile information, such as your user name, address, or billing information, and may change some of your data sharing preferences on your Account Page.


How to control your email preferences: You can stop receiving promotional email communications from us by clicking on the “unsubscribe link” provided in such communications. We make every effort to promptly process all unsubscribe requests. You may not opt out of service-related communications (e.g., account verification, transactional communications, changes/updates to features of the Service, technical and security notices).


Modifying or deleting your information: If you have any questions about reviewing, modifying, or deleting your information, or if you want to remove your name or comments from our website or publicly displayed content, you can contact us directly at customerservice@RopeSoapNDope.com. We may not be able to modify or delete your information in all circumstances.


Geolocation and in-branch location: You may control location tracking by adjusting your location services settings on your mobile device. We may continue to approximate your location based on your IP address when you access the Service through a computer or device.


• Cookies and Flash cookies. Most browsers allow you to adjust your browser settings to: (i) notify you when you receive a cookie, which lets you choose whether or not to accept it; (ii) disable existing cookies; or (iii) set your browser to automatically reject cookies.
Blocking or deleting cookies may negatively impact your experience using the Service, as some features and services on our Service may not work properly.
Deleting cookies does not delete Local Storage Objects (LSOs) such as Flash objects and HTML5. To manage Flash cookie settings and preferences, you must use the settings manager on Adobe’s website. If you choose to delete Flash objects from our Service, then you may not be able to access and use all or part of the Service or benefit from the information and services offered.

• Interest-based advertising. To learn about interest-based advertising and how you may be able to opt-out of some of this advertising, you may wish to visit the Network Advertising Initiative’s online resources, at http://www.networkadvertising.org/choices, and/or the DAA’s resources at www.aboutads.info/choices.

• Cross-device linking. Please note that opting-out of receiving interest-based advertising through the NAI’s and DAA’s online resources will only opt-out a user from receiving interest-based ads on that specific browser or device, but the user may still receive interest-based ads on his or her other devices. You must perform the opt-out on each browser or device you use.

• Mobile advertising. You may be able to limit interest-based advertising through settings on your mobile device by selecting “limit ad tracking” (iOS) or “opt-out of interest based ads” (Android). You may be able to opt-out of some, but not all, interest-based ads by mobile ad networks through http://youradchoices.com/appchoices and downloading the mobile AppChoices app.

• Some of these opt-outs may not be effective unless your browser is set to accept cookies. If you delete cookies, change your browser settings, switch browsers or computers, or use another operating system, you will need to opt-out again.


6. HOW WE STORE AND PROTECT YOUR INFORMATION


Data storage and transfer: Your information collected through our website may be stored and processed in the United States or any other country in which Rope, Soap ‘n Dope, L.L.C. or its affiliates or service providers maintain facilities. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction, and you consent to the transfer of information to the U.S. or any other country in which Rope, Soap ‘n Dope, L.L.C. or its parent, subsidiaries, affiliates, or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.


Keeping your information safe: Security of your information is very important to us, and we have put in place safeguards to preserve the integrity and security of information we collect and that we share with our service providers. However, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised and take other steps, in accordance with any applicable laws and regulations.


7. CHILDREN’S PRIVACY


Rope, Soap ‘n Dope, L.L.C. does not knowingly collect or solicit any information from anyone under the age of 13 on this Site. In the event that we learn that we have inadvertently collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from a child under 13, please contact us at customerservice@RopeSoapNDope.com.


8. LINKS TO OTHER WEB SITES AND SERVICES


The Services may contain links to and from third party websites of our business partners, advertisers, and social media sites and our users may post links to third party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. We strongly recommend that you read their privacy policies and terms and conditions of use to understand how they collect, use, and share information. We are not responsible for the privacy practices or the content on the websites of third party sites.


9. HOW TO CONTACT US


If you have any questions about this Privacy Policy or the website, please Contact Customer Service or email us at customerservice@RopeSoapNDope.com.


10. CHANGES TO OUR PRIVACY POLICY


We may modify or update this Privacy Policy from time to time to reflect the changes in our business and practices, and you should review this page periodically. We will update the ‘last modified’ date at the bottom of this page when we post changes to this Policy. If you object to any changes, you may close your account.


Continuing to use our Services after we publish changes to this Privacy Policy means that you are consenting to the changes.


This privacy policy was last modified on 10/2018


Effective date: 10/2018